This Return and Refund Policy explains how access to the TrustFolio platform is handled after purchase. As a digital service, access begins immediately after confirmation, and no physical products are delivered. This document is intended to provide full transparency regarding usage, payment, and support.
1. Contact Information
For any questions or concerns related to your plan, payment, or technical access, you may contact our team directly. TrustFolio is based at PPRF+5V3, Nairobi, Kenya. You can reach us by phone at +254 722 305242 or email us at [email protected]. All inquiries are handled during working hours by our support team.
2. Nature of the Digital Service
TrustFolio is a web-based application that provides access to budgeting, cost tracking, and reporting tools. The service is delivered entirely online, with no physical items or shipment involved. Once access is granted, users can immediately begin interacting with features depending on their selected plan.
3. Immediate Access Activation
Upon successful payment, the user account is activated without delay. The system automatically unlocks the selected tools and grants permissions according to the chosen subscription level. Users are able to view, enter, and organize financial information directly from the start of their session.
4. No Refunds After Activation
Due to the direct and instant nature of access, TrustFolio does not offer refunds once a plan is activated. By completing the payment, the user acknowledges that the platform is being accessed in real-time and that no reversal is available once services begin. This applies to all plans equally.
5. Support for Technical Issues
If you are experiencing difficulties accessing the platform or specific features within your account, our team is available to assist. Technical issues may include login problems, missing functionality, or display errors. Support is available via email and phone, and we aim to resolve all cases promptly without requiring plan cancellation or refund.
6. Plan Upgrades and Changes
While refunds are not issued, users can choose to move from one plan tier to another. For example, a user on the Basic Plan may request to upgrade to the Standard or Enterprise Plan. Such changes are handled manually, and any billing adjustment will apply to future charges. Downgrades may also be arranged, but partial refunds are not included.
7. Payment Review and Billing Errors
If a payment was processed more than once or an incorrect amount was charged, users can request a billing review. Our team will manually examine account records to verify the transaction history. If an overcharge or duplication is confirmed, it may be resolved with a billing correction or service extension, depending on the case.
8. Visibility of Policy Before Purchase
This policy is presented to all users prior to completing a payment. We recommend reviewing the full content to understand the terms under which access is granted. Proceeding with the purchase confirms acceptance of the one-time activation and the terms related to digital service delivery.